What is the response like to your potential clients telephoning your Business
The Telephone can be the initial contact
your customer or client has with your Business
You
will have invested a tremendous amount of time and money to generate that
contact.
The
way your representative reacts to your customer or client will largely
determine the result:
Making or losing a sale
Resolving a complaint
Keeping a client or customer or losing them.
"There's no
second chance for making a good first impression!"
Whether by personal contact
or by voice mail, the experience of your customer should be of critical
marketing concern.
A properly trained team
member, especially your receptionist or telephone operator, is critically
important.
Smile before you answer the telephone. It will help to put you in a
positive frame of mind, which is communicated to the customer in the tone of
your voice.
Answer on the second ring. After the third ring a customer is wondering
if anyone is at work in your business.
Listen attentively.
If you have voice mail or
an answering machine, your message is also important.
These guidelines will help
your organization build more effective telephone skills.
The Telephone Marketing & Training Company
specialises not only in providing Telephone
Marketing Services but also Comprehensive Training Programs.
How to use
the Telephone for Business
Positive
Telephone Marketing
Telephone Marketing
Team Building
For more details call Lindy Connaughton: 020 8876 5556
