The Art of the Telephone

The Art of effective Telephone Communication is an essential skill for anyone in business today and can be one of the most difficult skills to attain especially when it takes place in another language.   

When one of the key ingredients of successful communication that of, body language is removed, telephoning is often something that many of us dread!!

Since the arrival of mobile phones, we can be in contact anywhere and at any time. Companies expect the Art of the Telephone to be used on a daily basis. It is essential therefore to know how to interact with others using the phone correctly.

We at TheTelephone Marketing and Training Company can a look at some ways to build confidence and improve your telephone communications.

Structure

Structured communication is important. Plan what you are going to say. This helps to feeling more confident and prepared to tackle any problems. Primarily be sure of the objective of your call, what is your goal. Is it to establish a communication, make an appointment or get information? Have a check list written down so that you can refer to it

Moving on, prepare a script to attain what you are trying to achieve. This will help in keeping the focus on your objective. You may also check that the grammar/phrasing is correct. Then practice before making the call.

Also think of where the conversation may go. Make your check list for the details you require. If needing to make an appointment have available dates ready at hand and timings. You will also need to get address details and locations, maybe need to check what parking facilities there are.

What sort of information will you need to produce or supply. What will you do if the person is not available for a meeting?

Think of the questions you might be asked and how you will react to them. Positive responses will give you confidence and give confidence to the person you are calling.

Going Live

Now let’s make a call. Check your notes, script and dial. Smile and that will make you sound confident and positive.

Always address the person by name and say it several times during the conversation.  Everybody likes to hear their own name, it makes them feel important.

It’s a good idea to start the conversation with a little small talk, particularly if you already know the person.

Refer to your notes and get down to business. State the reason for calling and listen carefully to the replies.

Be ready with a pen and paper to take notes. Be sure to get the information correctly and ask them to repeat anything you are unsure of.

Don’t be afraid to ask the caller to slow down and speak more slowly.

Knowing how to end a call is just as important as starting the call. 

Remember to summarize the key points, using your notes for reference. “

Let us upgrade your Telephone Techniques for effective Business

Telemarketing & Effective Telephone Skills

Communication using the Telephone is an ART. Telephone Marketing  and every day communication demands the use of Effective Telephone Skills  Learning Effective Telephone skills can be challenging.  Our years of experience can be shared with our Effective Training Programs. The Telephone is one of the most familiar pieces of technology in the workplace and its use is often taken for granted.  Relationships are forged or broken  by the way we converse with people.  The ability to communicate in a prompt, friendly and professional manner is essential to creating the right impression and getting your message across. Our candidates develop and build on existing skills and master the art of effective communication as well as the necessary skills to secure customer satisfaction. It is important to both receive and document received information as well as giving precise and relevant information.  We also cover methods of coping and dealing with difficult customers. Programs include Creating the right impression for the Company.  Confidence building enabling efficient handling of calls and callers inquiries Dealing with calls in a structured way, enabling the message to be taken or given professionally Knowing how to cope with problem callers Dealing with calls effectively and confidently A structured method of recording calls and closing calls properly with agreed goals and customer satisfaction Who Benefits All staff who have to answer the phone as a part of there daily work duties at whatever level. Though we focus particularly on Receptionists, Switchboard Operators and Telemarketing Personnel. Training Times Programs are bespoke and tailored to specific areas that are identified in advance. Courses are usually 4 - 6 hours.  Call Lindy Connaughton for more details Tel: 020 8876 5556             Mob:07776182682

Post Christmas Blues

Such excitement and weeks of preparation for Christmas,  just a blink and it’s all over for another year. Major decisions and activities put on hold and now mid January the post depression setting in -  time to address:

          “How do I Increase Revenue?”

Telemarketing is one of the most effective methods of driving your sales.

With an impressive Return On your Investment it can also aid your business to move forward.

Telemarketing can provide impressive results in both Business to Business (B2B) and Business to Customer (B2C) in some of the following areas

- Lead Generation 

- Database Maintenance 

- Prospecting and Sales

- Database Creation 

Telemarketing has been shown to

Increase company performance by up to 40%

At the Telephone Marketing & TrainingCompany we have been helping Businesses for over 20 years.

Developing our skills and knowledge to the ever changing Business Market Place.

Our services include:

Telephone Marketing with experienced Marketers

Health checks on your “Telephone Marketing”

Training and building an ‘In House Team’

Training-Telephone Etiquette for Receptionists and Staff.

So call us today and let us help you brush away the Blues and get ready for a vibrant and promising tomorrow

Lindy 

The Telephone Marketing & Training Company

020 8876 5556 - 07776182682