How Does Your Company Answer The Phone

The Art of the Telephone

When was the last time you telephoned your office?

What was your telephone experience?

This is how your customers are greeted –

Does it represent you in the best possible way?

More often than not the telephone is the first introduction to your Business that a potential customer has. Your ambassador – the person who answers that call should be positive – informed – cheerful – knowledgeable – helpful and speak clearly and concisely.

Are your staff engaged and caring for your Business?

At The Telephone Marketing & Training Company we recommend all Employers to check and to motivate their staff to be key sales people for the business

We train staff to be focused - confident and encourage incentives for positive and productive telephone techniques encouraging new business.

If just one person spent 1 hour a day on the phone promoting and enthusing about your business - that could be 5 hours per week – 240 hours per year In Telephone Marketing terms that could cost you £7600. Underemployed staff can be motivated to promote your business.

One Days Training (two sessions) for up to 6 People would cost £480.00

This would include Business Research before the Training Day

Script Construction – Teaching Tried and Tested Formulas –

Telephone Etiquette – The Art of Telephone Communication

Outsourcing your Telemarketing

Telemarketing can be a cost-effective and personal way to get your message to a large number of potential customers. But not all businesses can afford to set up telemarketers in-house and are opting instead to use outsourced call centres.

Telemarketing is a simple and effective way to reach people, tell them about your product or service and turn them into customers. While your competitors may use electronic messaging—emails and SMS—to promote their business, telemarketing lets you speak directly to your customer, so you can explain the advantages of your product and potentially make a sale.

Our intelligent Telemarketing campaigns generate Sales Qualified Leads for your business. Whether you are looking for opportunities to quote, sales appointments or event bookings, Telemarketing is an effective way to reach your prospects.

To successfully grow your business, you need to be able to increase your customer base and ultimately sell more. There is a huge variety of marketing channels that can be utilised to generate marketing qualified leads, but then you need the skills and resource to be able to convert sales qualified leads into revenue generating business.

We work closely with businesses to identify their specific goals and objectives and define the ideal sales and marketing strategy to deliver profitable sales growth. Our highly experienced and professional telesales team are ideally placed to deliver your sales proposition message to your target accounts.

Our conversational style is particularly well suited to the business sales cycle where leads need to be nurtured and relationships need to be built. And by building information about your prospects, such as contract renewal dates, we can carry out follow-up calls at the right time to maximise the opportunity to close sales.

If you need exhibitors for an event or to book delegate places, telemarketing is a great way to market your event.

Our event telemarketing service incorporates outbound calling to maximise results. The campaign will begin with a qualified database to begin to generate interest and encourage direct response. We will then make follow-up phone calls to generate further interest in your event.

Our experienced telemarketers are highly effective. A key advantage of carrying out a telemarketing campaign is that we can build further information about the people we call. We feedback any information we collect.