Telemarketing & Effective Telephone Skills

Communication using the Telephone is an ART. Telephone Marketing  and every day communication demands the use of Effective Telephone Skills  Learning Effective Telephone skills can be challenging.  Our years of experience can be shared with our Effective Training Programs. The Telephone is one of the most familiar pieces of technology in the workplace and its use is often taken for granted.  Relationships are forged or broken  by the way we converse with people.  The ability to communicate in a prompt, friendly and professional manner is essential to creating the right impression and getting your message across. Our candidates develop and build on existing skills and master the art of effective communication as well as the necessary skills to secure customer satisfaction. It is important to both receive and document received information as well as giving precise and relevant information.  We also cover methods of coping and dealing with difficult customers. Programs include Creating the right impression for the Company.  Confidence building enabling efficient handling of calls and callers inquiries Dealing with calls in a structured way, enabling the message to be taken or given professionally Knowing how to cope with problem callers Dealing with calls effectively and confidently A structured method of recording calls and closing calls properly with agreed goals and customer satisfaction Who Benefits All staff who have to answer the phone as a part of there daily work duties at whatever level. Though we focus particularly on Receptionists, Switchboard Operators and Telemarketing Personnel. Training Times Programs are bespoke and tailored to specific areas that are identified in advance. Courses are usually 4 - 6 hours.  Call Lindy Connaughton for more details Tel: 020 8876 5556             Mob:07776182682

Post Christmas Blues

Such excitement and weeks of preparation for Christmas,  just a blink and it’s all over for another year. Major decisions and activities put on hold and now mid January the post depression setting in -  time to address:

          “How do I Increase Revenue?”

Telemarketing is one of the most effective methods of driving your sales.

With an impressive Return On your Investment it can also aid your business to move forward.

Telemarketing can provide impressive results in both Business to Business (B2B) and Business to Customer (B2C) in some of the following areas

- Lead Generation 

- Database Maintenance 

- Prospecting and Sales

- Database Creation 

Telemarketing has been shown to

Increase company performance by up to 40%

At the Telephone Marketing & TrainingCompany we have been helping Businesses for over 20 years.

Developing our skills and knowledge to the ever changing Business Market Place.

Our services include:

Telephone Marketing with experienced Marketers

Health checks on your “Telephone Marketing”

Training and building an ‘In House Team’

Training-Telephone Etiquette for Receptionists and Staff.

So call us today and let us help you brush away the Blues and get ready for a vibrant and promising tomorrow

Lindy 

The Telephone Marketing & Training Company

020 8876 5556 - 07776182682

Telephone Protocol & Etiquette

What is the response like to your potential clients telephoning your Business

The Telephone can be the initial contact your customer or client has with your Business

You will have invested a tremendous amount of time and money to generate that contact.

The way your representative reacts to your customer or client will largely determine the result:

Making or losing a sale

Resolving a complaint

Keeping a client or customer or losing them.

"There's no second chance for making a good first impression!"

Whether by personal contact or by voice mail, the experience of your customer should be of critical marketing concern.

A properly trained team member, especially your receptionist or telephone operator, is critically important.

Smile before you answer the telephone. It will help to put you in a positive frame of mind, which is communicated to the customer in the tone of your voice.

Answer on the second ring. After the third ring a customer is wondering if anyone is at work in your business.

Listen attentively.

If you have voice mail or an answering machine, your message is also important.

These guidelines will help your organization build more effective telephone skills.

The Telephone Marketing & Training Company

specialises not only in providing Telephone Marketing Services but also Comprehensive Training Programs.

How to use the Telephone for Business

Positive Telephone Marketing

Telephone Marketing Team Building

For more details call Lindy Connaughton: 020 8876 5556           

Training in the workplace helps to improve performance:

With my many years of experience I can train your staff with modern techniques so that the best possible results are achieved and encourage development of real time engagement, with potential clients.

I do not use automated call-centre style robotic scripts.

My trainees learn how to communicate with potential customers being aware of who they are and ensuring that the conversation remains alive and interesting by reacting spontaneously asking relevant professional questions to encourage the buyer to be motivated and develop an interest in your product / service.

The objective is to motivate your staff to be confident and enthusiastic.

My training programs are bespoke for your business model which is unique, as are your customers. By carefully listening to your needs, I adapt accordingly, so that the best results are achieved.

The Training Model includes a follow up and ongoing support.

So to optimize your telesales team, let me train them or why not ask me to conduct and analysis the present practices and see if they need to be updated or refined.

Call Lindy on 020 88876 5556

Are You Looking to Increase your Income ?

Telemarketing is one of the most cost effective methods of driving your sales forward, providing you with an impressive return on your investment and aiding your business to move forward.

Ask for our Quotes Now 

Telemarketing can provide fantastic results in both Business to Business and Business to Consumer in some of the following areas

• - Lead generation 
• - Database maintenance 
• - Customer relations
• - Prospecting and sales
• - Database creation 

Telemarketing has been shown to increase company performance by up to 40%.

Just call us on 020 8876 5556

Lindy Connaughton

The Telephone Marketing Company

http://www.thetelephonemarketingco.co.uk/index.html

PS – We could train your team to get better results with our tested formulas

The Telephone Marketing Company works on a tried and tested formula

Each client is treated as a bespoke project,

1.   Basic setup and information gathering exercise

2.   A number of 3hr modules with your fully trained, professional team member who you meet with and approve, prior to commencement.

3.   The number of modules required will depend on a number of factors which will become evident as the project is researched.

Our Project Managers are in contact with team members at all times, constantly appraising response and progress in order to guarantee you the most effective and professional service.

The Fast Track Telephone Campaign

For businesses that have a more limited requirement we have introduced the recession busting ‘once a week quick fix’.

The same quality and attention to detail as you would expect from The Telephone Marketing Company, but a service that gives a quick fire boost to existing marketing.

Many start-up companies have found this service invaluable as an addition to their networking/marketing activities.

Please contact The Telephone Marketing Company for details of packages and fees.

he Telephone Marketing Company
Richmond Bridge House
419 Richmond Road
Twickenham
TW1 2EX

Telephone: 020 8876 5556
Email: info@thetelephonemarketingco.co.uk

Selling, Sales, Budgets, Telephone Marketing - We Have the Answer

Do you find yourself getting a little grumpy towards the end of the month when you are not achieving your numbers? Saying to yourself, “if I don’t sell something soon I’m going to be out of work” and it doesn't matter how many dial ups or follow up calls, no one is around, no one is getting back to you or responding?

I have those days. It was like, everyone is just too damn busy to read e-mails and return calls even though what you have to sell-show-service is going to save-make-improve their lives.

Feeling so discouraged I remembered meeting Lindy Connaughton at The Telephone Marketing Company and gave her a call. 

I re thought my sales patter, followed the preparation rules, and started again to contact some of these people who have been dodging me. Whether it was luck or maybe it is what you call professional but within ten minutes, I was laughing and talking to my prospects in a completely different way and making the selling process fun for them, too.

You don’t need to be afraid to ask them what they are thinking. It’s such a great question!  Great questions are mostly what you need to make a contact. Be prepared before the call is like having a full tank so that you can go that little bit further.

SERIOUS, PROFESSIONAL, SALESPERSON NEEDS ALL THE ANSWERS, IN A COMPETITIVE, BUSINESS ARENA.

The Telephone Marketing Company can support The Team – create a Team or Train a Team.

Our expertise of over 20 years holds us in good stead to help you expand your business.

Why not give us a call and find out how we can help your Sales improve

Call Lindy Connaughton on: 020 8876 5556

http://www.thetelephonemarketingco.co.uk/index.html

http://www.thetelephonemarketingco.co.uk/telesales-marketing-clients.html